Reference

What You Agree To When You Use hujanwin

These terms set out the rules that apply when you open an account, make a deposit via DANA, OVO, or GoPay, and access our lobby.

DANA, OVO & GoPay coveredIndonesia-eligible accounts onlyAccount holder responsibilityApplies on all devicesSubject to local law
hujanwin What You Agree To When You Use hujanwin
DATA & SECURITY

How We Handle Your Account Data

Your account data is stored securely and used only to operate your hujanwin account, process your DANA, OVO, or GoPay transactions, and communicate with you about your account status. We do not sell your personal data to third parties. Cookies are used to keep your session active and remember your lobby preferences across visits. You can request a summary of the data we hold on your account by contacting support via live chat or email.

Data Retention

We retain account records for as long as your account is active and for the period required under applicable regulations. You may request deletion subject to legal retention obligations.

Cookie Use

Session cookies keep you logged in during a visit. Preference cookies remember your lobby and wallet settings. You can manage cookie permissions through your browser settings at any time.

Account Security

Your account is protected by a password and, where enabled, OTP verification sent to your registered number. Never share your login credentials or OTP with anyone, including support staff.

Change Requests

To update your registered name, wallet details, or contact information, contact our support team via live chat with your account ID ready. Changes to wallet details require identity verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a question about your account status, our support team is reachable around the clock. Use the channel that works best for you — live chat inside the lobby is usually the fastest path for account and wallet questions.

Live Chat Open the chat window from inside the lobby. Our team responds to account and terms questions and can escalate wallet verification cases without delay.
Email Support Send a detailed message if your question involves documents or account history. We aim to respond within one business day for terms-related requests.
Account Help Centre The Help Centre inside your account dashboard covers common terms questions — deposit rules, withdrawal steps, and wallet name-matching requirements — without needing to contact us directly.

Common Questions About These Terms

These answers cover the account and wallet questions we hear most often. If your situation is not covered here, live chat is the fastest way to get a direct answer from our team.

Yes. Every transaction — whether you use DANA, OVO, or GoPay — falls under these terms. The wallet name must match your registered account name for any transaction to be processed.

The transaction will be held for manual review. Contact support via live chat with your account ID and wallet details so we can verify and resolve the mismatch as quickly as possible.

No. We only accept deposits from wallets registered in your own name. Third-party deposits are not permitted under these terms and may result in the funds being returned.

The current version is always published on this page. We recommend checking back periodically. Continued use of your account after an update is posted constitutes acceptance of the revised terms.

Send a request through live chat or email, including your registered account ID. We will provide a summary of stored data within a reasonable timeframe, subject to applicable regulations.

Access depends on local law and is available in eligible regions where regulations permit. Confirm your eligibility under the laws that apply in your area before opening an account.